Object:
The present General Conditions have as their object the purchase of products, made remotely via computer network on the site “dtg-publisher.com” belonging to Dice Tower Games S.r.l.s with headquarters in Via Veneto 11/1 – 20068 Peschiera Borromeo (MI) – Italy.
Each purchase transaction will be governed by the provisions of Legislative Decree No 206/2005 ex 185/99 and, as regards the protection of confidentiality, will be subject to the rules of the European Regulation No 679/2016. 679/2016.
Commitments of the Customer:
The Customer declares that he/she is a consumer within the meaning of the aforementioned Legislative Decree and that he/she is of age, as well as that the data provided by him/her are correct and true.
These General Terms and Conditions of Sale shall be examined online by Customers visiting the dtg-publisher.com website before they confirm their purchases. The submission of the order confirmation, therefore, implies full knowledge of them and their full acceptance.
The Customer undertakes and is obliged, once the online purchase procedure has been completed, to print and keep these general terms and conditions of sale, which have already been viewed and accepted during the purchase process carried out, in order to fully satisfy the condition set out in the aforementioned Decree.
To provide a “manned” delivery address during working hours.
Acceptance of the order / Conclusion of the contract:
The purchase of what has been requested shall be completed through the following steps:
1. Sending the Order:
By sending the order, the customer transmits to dtg-publisher.com a proposal to purchase the selected product or products. Sending the purchase order implies consent (pursuant to the aforementioned Legislative Decree) to receive subsequent communications from the dtg-publisher.com described below, which are aimed exclusively at the conclusion and execution of the sales contract.
The order form shall be stored in the dtg-publisher.com database for the time necessary for the execution of the same and, in any case, within the terms of the law.
1.1 Invoice Request
Pursuant to Article 6 of Presidential Decree No. 663 of 26 October 1972, invoices must be requested by business customers without fail at the time the order is placed and must be indicated in the order notes. It is not possible to issue an invoice at a later date.
2. Confirmation:
dtg-publisher.com confirms receipt of the order transmitted by the customer with an e-mail message, assigning an ‘Order Number’ which must be used in any further communication with dtg-publisher.com.
In case of non-delivery of the confirmation, after verifying that the communication has not ended up in the SPAM box of your email client, contact Dice Tower Games S.r.l.s, via the email address sales@dtg-publisher.com, indicating all the data necessary for verification of the case. A reply will be made within 24-48 hours during normal working hours and days.
3. Availability:
dtg-publisher.com accepts orders for products within the limits of the existing quantities in stock. Therefore, acceptance of the purchase proposal is subject to the stock availability of the products themselves. Dice Tower Games S.r.l.s undertakes to promptly notify the customer of any unforeseeable out of stock due to excess demand or other causes. Dice Tower Games S.r.l.s will then check the actual availability of the requested goods in stock and will communicate the actual acceptance of the order. Incomplete orders will be shipped without authorization from the customer.
3.1 Advance sale:
Some products on the dtg-publisher.com website are listed prior to the actual release date. These are products not yet physically in the possession of Dice Tower Games S.r.l.s, for which dtg-publisher.com activates the pre-order option: a copy will be reserved for the customer, who can then receive it immediately after release.
The page of a pre-order product is always marked with the expected release date. This date represents the estimated date on which the warehouse will receive the product. Due to the uncertain nature of pre-sales, this is not a firm date: it is possible that, for reasons beyond Dice Tower Games S.r.l.s control, the product may not be available on the date indicated, thus making that date obsolete.
Dice Tower Games S.r.l.s takes care, in any case, to promptly notify customers of the postponement, as soon as this information is in its possession, with appropriate communication through its channels.
It should be noted that the date thus indicated is not to be understood as the expected date of delivery of the package containing the product to the customer. The preparation of the shipment, according to the usual company policies, takes place immediately after the supplier completes the delivery at the warehouse. This implies that shipments to customers will usually be processed within 24-48 working hours from the indicated exit date. For the purposes of the above, we remind you that “working hours” are those of non-holiday days excluding Saturday (therefore, from Monday to Friday).
In the case of mixed orders containing both pre-order products and immediately available products, Dice Tower Games S.r.l.s will dispatch the complete package at the time when all the products can be shipped, i.e. when the pre-order product is actually released. It will be up to the customer to request that the shipment be separated and that the products already available be sent separately. In case of a mismatch between the order and what is detected inside the package, unless the outside is perfectly intact (see previous notes), the customer must promptly contact Dice Tower Games S.r.l.s at sales@dtg-publisher.com .
Dice Tower Games S.r.l.s will not be able to reimburse the share of costs required by the carrier in case of non-delivery for reasons beyond our control. The customer, therefore, undertakes on confirmation of the order to provide a delivery address where it is possible to deliver the ordered Products within normal working hours (8.30-12.30- 14-18).
In case of cancellation of the release of the product in advance, Dice Tower Games S.r.l.s will notify customers of what has happened, so as to proceed to the cancellation of the total order, for orders concerning only the product pre-ordered, or partial, in the case of mixed orders according to the instructions of the customer and the provision of the refund due.
4. Payment:
Unless otherwise expressly indicated by dtg-publisher.com, the order shall be paid within 7 days from the date of sending. Payment by the customer shall be made using the method chosen online at the time of purchase: Bank Transfer, Credit Card, and PayPal.
5. Shipping:
Dice Tower Games S.r.l.s, through a third-party company, will ship your order to the address specified by the customer in the order, using the method requested in the order as quickly as possible.
Incomplete orders will NOTbe shipped without authorization from the Customer. However, each shipment must be paid for or considered separately. Shipping costs can be consulted before the conclusion of the order according to the products and quantities are chosen.
Dice Tower Games S.r.l.s is not responsible for transport, entrusted to a third party, so no refund is guaranteed. It will therefore be the responsibility of the customer to verify upon receipt of the shipment that the package is intact, with the sealing tape intact, not damaged or wet or open, and conforms to standard characteristics. Only after having carried out this check shall the customer accept the delivery: In case of a parcel with the above-mentioned defects, the acceptance of the parcel shall be made WITH RESERVE by specifying on the courier’s delivery note the defect highlighted (Example: “Accepted with reserve as the parcel has the sealing tape interrupted: it has been opened and re-closed” or “Accepted with reserve as the parcel is visibly damaged” or “has a cut in the box”).
Once the delivery has been accepted, no objection can be made to the external characteristics of what has been delivered to you. (Except for acceptance WITH RESERVE).
We, therefore, remind you to always check the integrity of the packaging and the number of packages on delivery. Without a detailed reservation to the carrier, it is not possible to accept requests for replacement or reinstatement.
Beware of refusing the collection: this is NOTequivalent to exercising the so-called right of withdrawal (a right that allows you, within 14 days of delivery, to express your reconsideration of the purchase, without having to justify the reasons). In fact, in order to exercise the right of withdrawal, it is necessary to comply with the formalities provided for by law and by the contract and to return the goods to the seller intact as they are presumed to have been sent at one’s own expense. Thus, the mere refusal to receive the goods from the hands of the carrier is not equivalent to manifesting the right of withdrawal. The shipping costs are in any case borne by the contracting customer and therefore the consumer will remain obliged to bear the costs of the 2 shipments while he may be compensated for the costs of purchasing the returned product(s) (intact as received).
6. Right of withdrawal and Returns:
Pursuant to the above Dlg, if the customer is a consumer (i.e. a person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Dice Tower Games S.r.l.s a reference to VAT), has the right to terminate the purchase contract for any reason, without explanation and without penalty. To exercise this right, the customer must send Dice Tower Games S.r.l.s a notice to that effect within 14 calendar days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to:
Dice Tower Games S.r.l.s.
Via Veneto 11/1
20068 Peschiera Borromeo (MI)
ITALY
Or by your own PEC at dtgames@peceasy.it or telegram sent within the above term and followed by a confirmation sent by registered letter or PEC with acknowledgment of receipt within the following 48 hours. Alternatively, you can send a normal email enclosing your identity document (for those who do not have a PEC).
Once we receive the above notice of withdrawal, Dice Tower Games S.r.l.s will quickly communicate to the customer instructions on how to return the goods which must be done within 14 days of notice of withdrawal pursuant to art. 57 CdC.
The right of withdrawal is however subject to the following conditions:
– Pursuant to art 49 CdC the request for withdrawal must contain:
Addressee: Dice Tower Games S.r.l.s. – Via Veneto 11/1 – 20068 Peschiera Borromeo (MI) – Italy
The following wording: I hereby notify the withdrawal of my Contract of Sale of the following goods and services …
Order number
Ordered on …
Consumer’s address
Signature and date
– The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased;
– The purchased goods must be intact and returned in their original packaging, complete in all their parts (including any documentation and accessory equipment: manuals, etc.);
– In accordance with the law, shipping costs shall be borne by the customer; any reimbursement shall include the shipping costs incurred by the customer for the initial shipment of the goods.
– The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
– if the goods are damaged during transport, Dice Tower Games S.r.l.s will notify the customer of the incident (within one working day after receipt of the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured), in this case, the product will be returned, with shipping costs borne by the customer, simultaneously cancelling the request for withdrawal;
Dice Tower Games S.r.l.s is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. . If the original packaging inside / outside is damaged, Dice Tower Games S.r.l.s will deduct from the refund due to a percentage of 10% to 50% of the same, as a contribution to the costs of restoring the goods.
Without prejudice to any repair costs for damage to the original packaging, Dice Tower Games S.r.l.s will refund the customer the full amount already paid, within 14 days from the date of return of the goods. . It will be the responsibility of the customer to promptly provide the bank details on which to obtain the transfer (via IBAN of the invoice holder).
The right of withdrawal is totally lost, for lack of the essential integrity of the property (packaging and/or its contents), in cases where Dice Tower Games S.r.l.s finds:
- – The lack of the original outer / inner packaging; the absence of integral elements of the product (accessories, manuals, parts, etc.);
- – Damage to the product due to causes other than transport. In case of forfeiture of the right of withdrawal, Dice Tower Games S.r.l.s will return to sender the property purchased by charging the same shipping costs.
7. Guarantees
On products sold by Dice Tower Games Srls.it applies the guarantee and assistance of the manufacturer or importer, as provided by current legislation. . In particular, as provided for in Articles. 128 ss of the CdC remember the terms and conditions for exercising their right:
– 2 years of coverage
– 2 months from discovery for reporting the defect
– Remedies: replacement of the goods, repair, price reduction, and termination of the contract (at the customer’s choice, if it is not too costly for the seller).
All images are for illustration purposes only and may not represent the game sold, the title and the “Conditions:” in the game description apply.
8. Waiver
Any claims of the customer for damages or compensation, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property caused by goods purchased from dtg-publisher.com, are excluded.
9. Complaints
Any complaints should be sent to the email address sales@dtg-publisher.com .
10. Applicable law
The sales contract between the customer and Dice Tower Games S.r.l.s is concluded in Italy and governed by Italian law. The delivery times indicated represent the time normally required to deliver the products and are provided for indicative purposes only, without any commitment or guarantee of compliance by Dice Tower Games S.r.l.s.
LEGISLATION AND JURISDICTION
This agreement is governed by Italian law. According to art. 66-bis of the Consumer Code: “For civil disputes relating to the application of Sections I to IV of this chapter, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State”.
You acknowledge that this agreement and your use of the site do not create any relationship (such as joint venture, association, employment, agency, etc.) between you and Dice Tower Games S.r.l.s. A printed version of this agreement and any communication given in electronic form shall be considered admissible evidence in any judicial or administrative proceeding.
Alternative Dispute Resolution
ODR clause: “Pursuant to Article Article 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he/she may lodge a complaint through the ODR platform of the European Union, which can be found at the following link. The ODR platform constitutes a point of access for users wishing to resolve out-of-court disputes arising from contracts of sale or online services.
For more information, please contact: info@dtg-publisher.com
Joint Conciliation:
ADR clause: “According to Article 49, paragraph 1, letter V of the Legislative Decree of 6 September 2005 no. 206 (Consumer Code), the customer may make use of the Joint Conciliation procedure.
The procedure may be initiated if the customer, after submitting a complaint to the company within 45 days, has not received a reply or has received a reply that he is not satisfied with.
The customer who decides to use the Joint Conciliation procedure is obliged to send their request to the following address: conciliazione@consorzionetcomm.it or to the following fax number
+39 02 87181126. For further information please refer to:
http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl”
Customer Assistance:
For all after-sales assistance write to sales@dtg-publisher.com specifying the reasons for your request. You will receive a reply within 48 hours.
Updated on 16-11-2021